配送ポリシー
Shipping Policy
Thank you for choosing LightCityMall for all your online shopping needs. We are dedicated to ensuring your shopping experience is convenient and reliable. To provide you with complete clarity about our shipping process, we've outlined our shipping policy below.
Order Processing:
- Upon successful payment, our team will initiate order processing within 2-3 business days.
- After processing, we entrust your package to our esteemed logistics partner. As a sign of progress, we will promptly update the logistics tracking number on our website.
Shipping Timeline:
- For international shipments, anticipate a shipping duration of approximately 7-15 business days. This timeline factors in variables such as distance, customs procedures, and local delivery services.
- You can monitor your package's journey using the logistics tracking number. Simply enter this number on the official website of our logistics partner or on renowned tracking platforms like 17track.net to receive real-time updates.
Shipping Fees:
5.The shipping fee will be calculated and generated during the checkout process based on your location. For example, shipping to the United States is $15 per order.
Customer Support:
At LightCityMall, we comprehend your eagerness to receive your order. If you have any queries or concerns related to your shipment, our proficient customer support team is at your service. Reach out to us via email, SNS, or any of our available communication channels. We are committed to addressing all your shipping-related inquiries promptly and professionally.
We deeply appreciate your choice to shop with us. Your satisfaction is paramount, and we strive to ensure your orders are delivered efficiently and securely.
Warm regards,
The LightCityMall Team
